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Focus On : Outsourcing Service
Short Messaging Service (SMS) for Enterprise Messaging
Short Messaging Service (SMS) for Enterprise Messaging SMS for Enterprise Messaging Value added services Short message service, usually called SMS, is a globally accepted wireless service for ente...
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about....
Managing a CAD Outsourcing Project
We must first emphasize that here we are talking about outsourcing CAD projects, which is significantly easier than outsourcing software development or IT services (earlier articles of mine have expl....
Outsourcing Your Ecommerce Order Fulfillment
When your eCommerce business grows to the point where you can no longer package and ship the orders yourself, its time to begin outsourcing your order fulfillment. Although all order fulfillment ce...
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh gre...
Naming Names... How to Name your Business, Product or Service
Sometimes the best inspiration comes from hearing about the deconstruction of other company's names. For you, I am happy to share how I came up with "Slice A Day :: your slice on marketing"... Fi...
The Convenience Of Prepaid Wireless Service And Phone Cards
Prepaid wireless service and phone cards are a convenient, reliable way to make prepaid local, long distance and international calls. In the old days it was very expensive and almost prohibitive to m....
Finding and using Prepaid International Calling Cards for your long distance phone service.
Prepaid international calling cards for your long distance phone service have many advantages and perks over simply dialing long distance from your home. For one thing, you'll find that prepaid int...
Three Business Lessons From The US Postal Service
There was a buzz in the air recently about the US Postal Service. Seems as though they were running into a budget deficit in the billions. The Postal Service claimed they must cut Saturday service t....
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days
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